Damilare O. Folorunso

I am a results-driven IT professional with expertise in integration management, DevOps practices, and project execution. I excel in fast-paced environments, designing scalable solutions and improving operations between development teams and IT services.

Experience


IT Service Expert

Riverty Administration Services GmbH - SEP 2024 - Present

  • Implement new customer integrations, configure technical settings and support tests based on business requirements.
  • Ensure timely and accurate processing of data while providing service and monitoring applications.
  • Develop and implement strategies to enhance IT service delivery, including the optimization of processes.
  • Maintain a detailed catalog of knowledge, documentation, and CMDB structure for effective IT service management.
  • IT Service Manager

    Riverty Administration Services GmbH - DEC 2020 - SEP 2024

  • Responsible for the continuous monitoring, documentation and optimization of IT services.
  • Provision and manage Azure cloud services.
  • Advise on technical IT requirements or malfunctions and analyze and classify them.
  • Responsible for the conception and implementation of infrastructure changes including their tests in the transition phase.
  • Lead technical projects and control internal project staff as well as external service providers
  • Ensure compliance and IT security regulations
  • Help develop support processes, plan training and service handover procedures.
  • Identify and develop internal process automation.
  • Create collaborative environment with other technical and non-technical stakeholders.
  • Support Service Owner

    AFS IT SERVICES ESTONIA OÜ - JAN 2020 - NOV 2020

  • Provide expert level support and administration of systems and applications under my care.
  • Responsible and accountable for delivering particular service within the agreed SLA.
  • Responsible for continuous improvement and the management of changes affecting the service under my care that follows change management practice.
  • Create accurate, clear technical documentation and training for the support team.
  • TECHNICAL SUPPORT ANALYST

    AFS IT SERVICES ESTONIA OÜ - FEB 2019 - DEC 2019

  • Troubleshoot and diagnose availability and performance issues.
  • Maintain error logs in coordination with IT departments, and to maintain resolution reports.
  • Handle incidents and ensure quick resolutions.
  • Identify, monitor applications metrics.
  • Skills


  • Natural languages : English, German(A2)
  • Languages : Javascript, Python, C#, SQL,MongoDB.
  • Concepts: Cloud computing, Version control, Design Patterns, Testing, monitoring, Systems administration and integrations, Web3, Automation / scripting, Mobile and Desktop application developments.
  • Education


    Tallinn University of Technology (MSC)

    2019 - 2020

    Bangalore University (BSC)

    2014 - 2017