IT Ops manager
BFS Finance Münster - DEC 2020 - Present
Responsible for the continuous monitoring, documentation and optimization of IT services.Provsion and manage Azure cloud services. Advise on technical IT requirements or malfunctions and analyze and classify them.Responsible for the conception and implementation of infrastructure changes including their tests in the transition phase.Lead technical projects and control internal project staff as well as external service providersEnsure compliance and IT security regulations.Help develop support processes, plan training and service handover procedures.Identify and develop internal process automationCreate collaborative environment with other technical and non-technical stakeholdersSupport Service Owner
AFS IT Services Estonia OÜ. - JAN 2020 - NOV 2020
Provide expert level support and administration of systems and applications under my care.Responsible and accountable for delivering particular service within the agreed SLA.Responsible for continuous improvement and the management of changes affecting the service under my care that follows change management practice.Create accurate, clear technical documentation and trainning for the support team.Technical Support Analyst
AFS IT Services Estonia OÜ. - FEB 2019 - DEC 2019
Troubleshoot and diagnose availability and performance issuesMaintain error logs in coordination with IT departments, and to maintain resolution reports.Incident handling and ensure quick resolution.Identify, monitor applications metrics.
Languages : Javascript, Python, C#, SQL, Motoko.Concepts: Cloudification, Version control, Design Patterns (REST API Design, MVC), Testing, monitoring, Systems administration, Web3, Automation / scripting, Internet computer.Frameworks / Libraries / Products: REACTJS, Flask, Django, NodeJS, ASP.NET, MongoDB, SQLlite