IT Service Expert
Riverty Administration Services GmbH - SEP 2024 - Present
Implement new customer integrations, configure technical settings and support tests based on business requirements.Ensure timely and accurate processing of data while providing service and monitoring applications.Develop and implement strategies to enhance IT service delivery, including the optimization of processes.Maintain a detailed catalog of knowledge, documentation, and CMDB structure for effective IT service management.IT Service Manager
Riverty Administration Services GmbH - DEC 2020 - SEP 2024
Responsible for the continuous monitoring, documentation and optimization of IT services.Provision and manage Azure cloud services.Advise on technical IT requirements or malfunctions and analyze and classify them.Responsible for the conception and implementation of infrastructure changes including their tests in the transition phase.Lead technical projects and control internal project staff as well as external service providersEnsure compliance and IT security regulationsHelp develop support processes, plan training and service handover procedures.Identify and develop internal process automation.Create collaborative environment with other technical and non-technical stakeholders.Support Service Owner
AFS IT SERVICES ESTONIA OÜ - JAN 2020 - NOV 2020
Provide expert level support and administration of systems and applications under my care.Responsible and accountable for delivering particular service within the agreed SLA.Responsible for continuous improvement and the management of changes affecting the service under my care that follows change management practice.Create accurate, clear technical documentation and training for the support team.TECHNICAL SUPPORT ANALYST
AFS IT SERVICES ESTONIA OÜ - FEB 2019 - DEC 2019
Troubleshoot and diagnose availability and performance issues.Maintain error logs in coordination with IT departments, and to maintain resolution reports.Handle incidents and ensure quick resolutions.Identify, monitor applications metrics.
Natural languages : English, German(A2)Languages : Javascript, Python, C#, SQL,MongoDB.Concepts: Cloud computing, Version control, Design Patterns, Testing, monitoring, Systems administration and integrations, Web3, Automation / scripting, Mobile and Desktop application developments.